Frequently Asked Questions

MUGS

Our White Glossy Mugs are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

PHONE CASES

To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.

Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.

STAINLESS STEEL WATER BOTTLE

Hand-wash only (dishwasher not recommended due to vacuum seal).

PRINTED GARMENTS

High-quality inks are used for printing your garment made-to-order that won't fade for a long time if taken care of properly. The original manufacturer's care instructions don't take into consideration the direct-to-garment (DTG) printing process. Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

BAGS

All-over print backpacks All-over print backpacks need to be hand-washed without bleach. Don’t dry-clean or tumble-dry the bags.

All-over print totes and drawstring bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting. 

We accept the following payment options:

• Visa
• Mastercard
• American Express
• JCB cards
• PayPal

Express checkout options available in some regions:

• ShopPay
• PayPal Express
• Google Pay (GPay)

As each product is produced for your order especially for you we do not offer exchanges or returns. Please check our sizing guides before ordering.

Replacement orders due to providing the incorrect delivery address or loss following delivery of items will be at your own cost. Please check shipping addresses are entered correctly. Items are tracked until delivery is completed.

If you have received the wrong or damaged items please read our full refund policy for instructions. 

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Production times (fulfillment) takes 3-7 days. You will be notified if stock is unavailable but to avoid this we will remove unavailable stock from display as soon as possible. 

Shipping times depend on the location of production and the customer. Usually all products are available for prodution in the US, resulting in shorter shipping times for US customers. For estimated shipping times for countries click here.

For example, our stickers and mugs are also printed in Australia. This means shorter shipping times and lower shipping costs for these products for Australian customers than other products requiring International Shipping from the US to Australia. International Shipping takes 10-20 business days.

Express shipping options will be diplayed in those regions where they are available.

Can I change my Shipping address?  Once an order has been fulfilled the shipping address for that order can't be changed.

For full details please read our Shipping Policy.

The size guides for each or our T-Shirts and Baby bodysuits are located on the product page. Visit here to find our products.

Please check the size guides carefully. As our products are made to order we do not offer returns or exchanges for incorrect sizing.